Agency is mainly operated by owner Araceli Ibarra-Maldonado and her assistant also an Insurance producer with the state of IL Cristal Rodriguez. Both Agents are in charge to follow up with all work procedures, checking list of Insurance customers who need follow ups with payments, endorsements, corrections and customers service in general during each day of work. A number of 30 calls per day per Agent are required each workday to offer our services to new leads, prospects and clients in the area.